Australian Native Flowers Pty Ltd Service Opening Hours:

Our office hours are Monday to Friday 9:00 am to 4:00 pm (EST) or (ESST when applicable).

On Line Secure Ordering:

Australian Native Flowers' Online Server, offers a secure and efficient way of processing your personal details over the Internet using the latest in SSL (Secure Sockets Layer) technology. We use NAB's Egate secure credit card merchant facility so you can be sure your details are safe and secure.

Direct Telephone Order:

If you would like to order your flowers by telephone, you can contact Australian Native Flowers directly: Within Australia (03) 9728 1325 International +61 3 9728 1325

Payment Information:

All payments are calculated in Australian Dollars and fall under the Law of the State of Victoria. Australian Native Flowers Online Service accepts MasterCard, Visa and PayPal payments.
Direct debit by arrangement.

Prices:

The prices throughout this site are in Australian Dollars and include GST (Goods and Services Tax of 10% where applicable). Whilst every effort has been made to list actual prices, factors beyond our control may vary the cost and we reserve the right to amend prices.

Product Availability:

Australian Native Flowers designs photographed are a guide to the style of flowers, that will be delivered. Flowers, containers and accessories may vary according to regional and seasonal availability, In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.

Refund/Exchange - Change of Mind Policy Non-Faulty Goods:

Australian Native Flowers offers a change of mind refund or exchange policy on purchases for a period of up to 5 business days after your receipt of goods.
This refund or exchange will only be provided for goods that are still in original undamaged packaging.
To make your claim - Please click here to contact our service staff at Australian Native Flowers, or call (03) 9728 1325 within 5 business days of receipt of goods.
No returns will be accepted after 5 business days.
No claim will be accepted unless prior contact has been made with our service department and a "Return Authorization" number has been obtained.
Please include; your receipt, your Return Authorization documentation and, a copy of your Customer Receipt, so that we can process the return correctly and quickly.
Refunds are processed using the same method provided for the original sale.
It is the customer's responsibility to organize and pay for return freight to Australian Native Flowers. Australian Native Flowers does not refund the cost of freight to, or from, our warehouse.
Australian Native Flowers does not accept goods sent to us as collect/non paid freight and will be returned to the customer at their cost so please don't send items this way.
This refund/replacement policy does not in any way affect or override any rights that you may have under the Trade Practices Act 1974 or equivalent state or territory legislation.

Faulty Goods:

If for any reason your goods are faulty, normal manufacturers warranty applies. This refund/replacement policy does not in any way affect or override any rights that you may have under the Trade Practice Act 1974 or equivalent state or territory legislation.

Delivery Time:

Orders placed on line at Australian Native Flowers are delivered in most cases via Australia Post and take around 2 to 5 business days for normal post or 1 to 4 days Express Post as stated by Australia Post per your delivery code within Australia. On rare occasions some items may be delayed due to circumstances out of our control.

Delivery:

All prices include a delivery charge.

Freight - Registered Mail:

All items sent from Australian Native Flowers are sent via Australia Post, Australia Post Registered Mail or other couriers for oversize/overweight items. Larger items may be delivered by other heavy freight carriers when Australia Post is unable to provide delivery.
Your parcel is required to be signed for when you receive it to protect you from theft. If you are not at home when a driver calls at your home, the parcel will be taken to the nearest Post Office (or freight depot for larger items) for your collection. Australia Post (or the allocated courier) will leave a card for you with instructions on how to collect your delivery. The parcel will remain at the Post Office or freight depot for four (4) weeks. If it is not collected during that time the item will be returned to us at Australian Native Flowers.
If Australian Native Flowers is to arrange delivery a second time, we have the right to charge you a second freight charge, which must be paid prior to us re-dispatching your goods.

Goods Missing/Damaged in Transit:

We understand that loss of goods/damaged goods in transit is extremely rare. This is important for you – the customer - to understand, that ownership of the goods shipped to you - passes to you - once they are collected from Australian Native Flowers by the respective carrier. (This is normal commercial practice) Australian Native Flowers does however, insure against this contingency. Australian Native Flowers pays for this insurance with every delivery to every customer. Australian Native Flowers will replace goods damaged or missing in transit, once a customer has made an official claim and the respective courier has approved that claim on this insurance. This process does take some time and is out of our control. We do however make every effort to ensure all claims are processed expediently. Please click here to contact our service staff if help is required to guide you through this process.

Copyright:

Content on this site is subject to copyright and possibly other intellectual property rights, which include things that you may see, read, hear, download or access on or via the Site.
You may not alter, reproduce, re-transmit, distribute, display or commercialise the material in any way without written permission from Australian Native Flowers.
This includes the use of images and product descriptions.